THE Diamond Hunt
FREQUENTLY ASKED QUESTIONS
Some of the most popular questions we are asked.
What is an escape room?
Essentially it is a live game. You and your team will enter a themed room. As the door shuts behind you, the clock will start. You have sixty minutes to work together to find all the clues, solve the puzzles and crack codes, in order to progress through the game and escape the room. Do you have what it takes?
Who is an escape room for?
Visitors, families, corporate groups, friends, celebrations, hen and stag parties, birthdays, anyone who wants to have fun.
Accessibility and special requirements?
Our building has three steps up to the entrance door, with handrails both sides. We have portable ramps for wheelchair users to gain access to the building. Once inside the building, it is all on one level and there is ample space for wheelchair users in our rooms. Our toilet facilities can also cater for a wheelchair, as there is sufficient space. We do ask that if there is a wheelchair user in your group, you tell us in advance, so we can be ready to assist when you arrive.
I suffer from claustrophobia. Is this for me?
Absolutely. We have had team members in our rooms that have told us they are claustrophobic. Once in the room they have become so focussed on the game, that it is not an issue for them. Our rooms have plenty of space to move around in. Our doors are only locked for the purpose of the game. Your games master will be watching and listening to your team, for the duration of the game, so if you wish to come out at any time, just ask and the door will be opened for you. All our rooms are equipped with an emergency door release.
What ages can play?
We like to think our rooms are suitable for almost everyone and we are happy to work around your needs to ensure you have a great experience. The youngest member of a team, who has contributed to a game, has been 8 years old and the oldest has been 84. Children under the age of 8, as part of family groups, love searching and helping adults find clues. We do advise that children under the age of 14 are accompanied by an adult, as our rooms will be difficult to do on their own.
How many team members can play in a room?
Our rooms can have between 2-7 players. Some teams prefer to come as part of large groups and others prefer to come as couples. The choice is yours.
Do i need special clothing?
No special clothing is required for our rooms. If you wear glasses for reading we advise that you bring them along with you.
Can you cater for larger groups?
Absolutely. We can run all three of our rooms at the same time, up to 21 people. This is great for team building, family groups, stag and hen dos and celebrations. To organise this, please call us on 07564 499494.
What are your opening hours?
We are open seven days a week. Our first booking is at 10am, and our last is at 8:30pm.
last minute bookings
We do have late availability from time to time. Please call us on 07564 499494.
Is there anything scary in the room?
No, there is nothing scary in our rooms and nothing will jump out at you. We personally do not enjoy scary things, so we would not put you through that either. Rest assured, you will be able to go into our rooms and focus on the task in hand; an escape!
Is there parking?
We do not have our own car park. There is a large free car park behind the Cherry Tree pub, which is near the war memorial. There are no time restrictions there. In Church Street, there are a few spaces that can be used for disabled badge holders. On Sundays there is free parking, without time restrictions, in the centre of Dereham.
What would I expect from my escape room experience?
When you arrive, 10-15 minutes before your allotted booking time, you will be met by your friendly games master. You will sit down for a short briefing, where you will be informed of a few housekeeping rules and maybe even a few helpful tips. You and your team will enter your chosen room, the door shuts and you are off. Your games master will be watching and listening to you in the room at all times, in order to help you through the game with some handy clues if you get a bit stuck. Hopefully you will find all the clues to help you escape, before the time runs out, and you will come out yelling and cheering. If you do not quite manage to escape, we will come and let you out when the hour is up.
Can i buy a gift voucher?
Yes we have gift vouchers, please click here to purchase.
Where To Find Us
Revenue Building, 11 Church Street
Dereham, Norfolk, NR19 1DP
Monday - Sunday 10:00am - 20:30pm
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