Privacy Policy

We take your privacy very seriously

This Privacy Policy governs the manner in which Puzzlescape collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://puzzlescape.co.uk website (“Site”).

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Puzzlescape may collect and use Users personal information for the following purposes:

• To run and operate our Site
• We may need your information display content on the Site correctly.
• To improve customer service
• Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience
• We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To run a promotion, contest, survey or other Site feature
• To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails
• We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Electronic newsletters

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

Puzzlescape has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. This privacy policy was built using the generator at PrivacyPolicies.com.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

This document was last updated on November 12, 2017

FREQUENTLY ASKED QUESTIONS

Some of the most popular questions we are asked.

What is an escape room?

Essentially it is a live game. You and your team will enter a themed room. As the door shuts behind you, the clock will start. You have sixty minutes to work together to find all the clues, solve the puzzles and crack codes, in order to progress through the game and escape the room. Do you have what it takes?

Who is an escape room for?

Visitors, families, corporate groups, friends, celebrations, hen and stag parties, birthdays, anyone who wants to have fun.

Accessibility and special requirements?

Our building has three steps up to the entrance door, with handrails both sides. We have portable ramps for wheelchair users to gain access to the building. Once inside the building, it is all on one level and there is ample space for wheelchair users in our rooms. Our toilet facilities can also cater for a wheelchair, as there is sufficient space. We do ask that if there is a wheelchair user in your group, you tell us in advance, so we can be ready to assist when you arrive.

I suffer from claustrophobia. Is this for me?

Absolutely. We have had team members in our rooms that have told us they are claustrophobic. Once in the room they have become so focussed on the game, that it is not an issue for them. Our rooms have plenty of space to move around in. Our doors are only locked for the purpose of the game. Your games master will be watching and listening to your team, for the duration of the game, so if you wish to come out at any time, just ask and the door will be opened for you. All our rooms are equipped with an emergency door release.

What ages can play?

We like to think our rooms are suitable for almost everyone and we are happy to work around your needs to ensure you have a great experience. The youngest member of a team, who has contributed to a game, has been 8 years old and the oldest has been 84. Children under the age of 8, as part of family groups, love searching and helping adults find clues. We do advise that children under the age of 14 are accompanied by an adult, as our rooms will be difficult to do on their own.

How many team members can play in a room?

Our rooms can have between 2-7 players. Some teams prefer to come as part of large groups and others prefer to come as couples. The choice is yours.

Do i need special clothing?

No special clothing is required for our rooms. If you wear glasses for reading we advise that you bring them along with you.

Can you cater for larger groups?

Absolutely. We can run all three of our rooms at the same time, up to 21 people. This is great for team building, family groups, stag and hen dos and celebrations. To organise this, please call us on 07564 499494.

What are your opening hours?

We are open seven days a week. Our first booking is at 10am, and our last is at 8:30pm.

last minute bookings

We do have late availability from time to time. Please call us on 07564 499494.

Is there anything scary in the room?

No, there is nothing scary in our rooms and nothing will jump out at you. We personally do not enjoy scary things, so we would not put you through that either. Rest assured, you will be able to go into our rooms and focus on the task in hand; an escape!

Is there parking?

We do not have our own car park. There is a large free car park behind the Cherry Tree pub, which is near the war memorial. There are no time restrictions there. In Church Street, there are a few spaces that can be used for disabled badge holders. On Sundays there is free parking, without time restrictions, in the centre of Dereham.

What would I expect from my escape room experience?

When you arrive, 10-15 minutes before your allotted booking time, you will be met by your friendly games master. You will sit down for a short briefing, where you will be informed of a few housekeeping rules and maybe even a few helpful tips. You and your team will enter your chosen room, the door shuts and you are off. Your games master will be watching and listening to you in the room at all times, in order to help you through the game with some handy clues if you get a bit stuck. Hopefully you will find all the clues to help you escape, before the time runs out, and you will come out yelling and cheering. If you do not quite manage to escape, we will come and let you out when the hour is up.

Can i buy a gift voucher?

Yes we have gift vouchers, please click here to purchase.

Contact Us

Where To Find Us

Revenue Building, 11 Church Street
Dereham, Norfolk, NR19 1DP

Opening Hours

Monday - Sunday 10:00am - 20:30pm

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